ExpMessenger

FAQs

On this page we have collected the most popular questions, so that you could easily find the answer for almost any question you may have.

  • How are your pricing rates determined?
  • What payment methods do you accept for deliveries?
  • What regions do you serve?
  • What are your business hours?
Our pricing is calculated based on destination zip code, shipment weight, vehicle category, and delivery timeframe requirements
Most courier payments are processed via company check. You can also pay using wire transfer or credit card (with processing fee).
We provide services throughout the greater Chicago metropolitan area and extended trips within a 250 mile radius.
Our office operates 6am to 6pm Monday through Friday. Our main phone 847-290-8777 is answered 24 hours. With advance notice our vehicles are available 7 days a week 24 hours a day, including all holidays.

Some of Your Questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer:

How can I change something in my order?

If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and we are able to make changes only via phone call.

How can I pay for my order?

We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.